Site Centered - Part 2

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Learn processes and practices that can lead to a more efficient and effective tax preparation site.

What
  • training
  • web seminar
  • event
When Nov 21, 2011
from 02:00 PM to 03:00 PM
Where Online
Contact Name
Contact Phone 312-252-0280 x-298
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Participants will gain knowledge of:

  • Overall site management
  • Traits to look for when hiring site staff
  • Recruiting for specific volunteer roles and strengths
  • Planning orientation  
  • Streamlining daily operations and client flow
  • Setting up a welcome area and hospitality area
  • Simplifying certification process
  • Working around commonly encountered restrictions of software and resources   
  • Using resources that are already created 
  • Managing challenging clients, unforeseen issues and predicted problems 
  • Developing emergency procedures

More information about this event…